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Level 1 Technical Support Service Desk Agent - (Augusta) in Augusta, Georgia For Sale

Type: Technical, For Sale - Private.

Job Title: Level 1 Technical Support Service Desk Agent Job ID: xxxx05 Location: US-Georgia-Augusta Full/Part Time: Full-Time Regular/Temporary: Regular Day to Day Work Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the worlds largest companies and government organizations to secure and keep their mission critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Unisys iscurrently hiring in the Augusta, Georgia area for a brand new support center! Our Level 1 Technical Support Service Desk agents provide excellent customer service by supporting a wide range of technical and network solutions. Serving as the initial point of contact, you will gather and analyze information about the user's issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, resolving username and password problems, verifying proper hardware and software set up, resolving network connectivity issues and troubleshooting email issues. This is an excellent opportunitythat provides plenty of growthpotential with fantastic on-the-job learning and mentorship. Unisys also offers Medical, Dental, Vision, 401K, and Tuition Reimbursement benefits from day ONE for all full time employees (day 61 for PT Employees).Our center will be open 24/7/365, weoffer flexible shifts (which may include evening, overnight and weekend opportunities). Job Responsibilities: Provides technical support of hardware, systems, sub-systems and/or applications. Assists with navigating around application menus, may be required to remote into customer's computer. Troubleshoot network connectivity issues, working with remote employees on a corporate network. Develops and sustains a productive customer relationship, making the customer and their needs a primary focus. Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business. Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate. Skills and Experience Needed: High School Diploma or equivalent required. Security Requirement Must be US Citizen and possess a US Government Secret security clearance or have the ability to obtain a US Government Secret security clearance, prior to hire. Previous computer technical support preferred. Must possess current CompTIA Security + certification A+, MCP, Dell or other industry identified certifications are preferred. Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users. Understanding of Active Directory to unlock and reset passwords. Proficient with troubleshooting all Windows Operating systems. Ability to troubleshoot and resolve email issues, specifically MS Outlook. Ability to communicate clearly and professionally, both verbally and in writing. Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues. Do you have what it takes to be mission-critical? Apply with us today! Career Level: Experienced (Non Manager) Job Category: Customer Service/Client Care Occupation: Technical Customer Service
Source: http://www.juju.com/jad/xxxxxxxxlahq0p?partnerid=af0exxxx314cbc501beebacaxxxx739d&exported=True&channel=staticfile&hosted_timestamp=xxxxa345f27ac5dc0e124def3cxxxx1a85ae36ee634d305b0f2ba1ee16f8bd4a

State: Georgia  City: Augusta  Category: Technical
Technical in Georgia for sale

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